ITIL Live offers practical advice on implementing ITIL processes, by providing you with:
- New! 26 processes linked to work instructions and relevant roles with links to the 35 associated templates
- New! Highlights from David Wheeldon – Who Does What in Service Strategy? Best Practice or Good Practice? Service Strategy, Appendix B1.
Business units and service units CMS and SKMS or SKMS and CMS? Financial Management for IT Services. - New! ITIL V3 Glossary in 16 languages, New! Ask the Expert New! ITIL Live Members Forum
- New! Self Assessment Maturity Model - created by one of the Authors of the core ITIL V3 Service Lifecycle publications.
- 26 editable, downloadable process diagrams (Mac and PC compatible).
- 59 bespoke Main Practice Element Each stage of the Service Lifecycle has been broken down into stages that ITIL LIVE refers to as 'Main Practice Elements' (MPEs). A MPE is the practical, everyday application of Service Management at work. The MPEs go beyond explaining a process, function or role, they apply the processes and functions within ITIL to an organizational workflow. process diagrams
- 35 editable, downloadable templates which help you save time by providing a set of templates for standard ITIL processes.
- 148 Main Practice Element work instructions along with relevant roles and links to the 36 associated templates at a task-based level
- the unique ITIL Live Self Assessment Maturity Model
- access to the Toolkit, home of all this value-added material and more
- the free Knowledge Base
- eLearning Zone - to help your department study for the Foundation and Intermediate ITIL V3 Examinations.
- Technical Whitepapers
Take a tour of the content available on the Toolkit, or alternatively arrange your free trial of Best Practice Live by contacting bpl@tso.co.uk.
Introductory Overview Brochure
Take a tour of ITIL Live via our Online Demo, or alternatively arrange your free 7 day trial of Best Practice Live by contacting bpl@tso.co.uk.
Answers to all your questions about ITIL Live.
To access professional and exclusive Best Practice Live content you need to subscribe.
Coming Soon...
- A Mock Foundation Exam - 40 sample practice questions and answers to enable you and your department to prepare for the foundation exam.
- 23 additional sample foundation questions and answers to practice with before taking the mock exam to reinforce your learning and to target areas of weakness in your understanding of ITIL
- Common Implementation Obstacles and Difficulties - a page of frequently hit upon problems with solutions as to how these problems can be circumvented.
- Real Working Examples of Essential Documentation - sample Service Level Agreements and other vital documents that are currently in use by other organisations.
Your input and feedback is invaluable to us as it helps us understand what you require from ITIL Live. Please email us at bplcontent@tso.co.uk with your suggestions, ideas and feedback.
Testimonials
"We have started to integrate the ITIL V3 service lifecycle into all the processes within the organization, which has allowed us to prepare for different certifications which in turn has given us a substantial competitive advantage. Now not only is the IT department working with the ITIL framework, but the Commercial, Development and Operations departments are also involved. ITIL Live has been a very useful tool in converting the theory into specific action plans that are easy to communicate to the whole organization. Particularly with reference to Service Strategy, ITIL Live has given us the outline to create an annual planning approach where we included all the Service Strategy concepts. Thanks to ITIL Live, all the execution plans of each department will be aligned with the same Service Strategy vision."
Valerie Kramis
VenturesSoft, Mexico
"Anyone who has adapted ITIL in their organization knows that the lion´s share of the effort needed is for creating workable processes, practices and procedures. ITIL Live offers the opportunity to cut the effort drastically by offering up a simple, easily adaptable head start for any size company. No more than ever before with a pressured economic climate, we can save time, money and effort by taking advantage of a great head start."
Sharon Taylor
Sharon Taylor, Aspect Group Inc.
