15% off all ITIL V3 Publications
As part of your subscription you can receive a 15% discount off the ITIL V3 Complementary titles when purchasing items from www.best-management-practice.com. Simply click on the Add to Basket icon against the publication format and the 15% will automatically be calculated in your shopping basket.
The Introduction to the ITIL Service Lifecycle (2nd edition)
This introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
The Introduction to the ITIL Service Lifecycle Book
The Introduction to the ITIL Service Lifecycle PDF
The Introduction to the ITIL Service Lifecycle Online Subscription
Passing Your ITIL Foundation Exam (2nd edition)
Study Aid from the Official Publisher of ITIL
'Passing Your ITIL Foundation Exam - ITIL Foundation Study Aid', is endorsed by APM Group, the official ITIL Accreditor, and contains full details of the ITIL Qualifications. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination. This publication offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam.
Passing Your ITIL Foundation Exam Book (2nd edition)
Study aid from the official publisher of ITIL
Passing Your ITIL Intermediate Exams
Study Aid from the Official Publisher of ITIL
This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking the ITIL Service Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced diploma. It focuses on the lifecycle streams and offers details about the exams, the preparation and how to achieve the target competencies.
Passing Your ITIL Intermediate Exams
Study Aid from the Official Publisher of ITIL
Key Element Guides
Key Element Guides are handy reference guides to the core ITIL titles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Key Element Guides discuss ITIL, its evolution and the need for the Service Lifecycle approach. They examine what is meant by best practice framework, how this relates to 'common practice' and what compliance means. Each book provides an overview of the key elements, principles and objectives of the core ITIL title it examines and is a resource to use prior to starting an Intermediate Lifecycle Course.
Key Element Guide Service Strategy - Single Copy
Key Element Guide Service Design - Single Copy
Key Element Guide Service Transition - Single Copy
Key Element Guide Service Operation - Single Copy
Key Element Guide Continual Service Improvement - Single Copy
Key Element Guide Suite - Pack of 5 (containing one of each of the Key Element Guides)
Key Element Guide Service Strategy - Pack of 10
Key Element Guide Service Design - Pack of 10
Key Element Guide Service Transition - Pack of 10
Key Element Guide Service Operation - Pack of 10
Key Element Guide Continual Service Improvement - Pack of 10
ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL
Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle.
ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL - Single Copy
ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL - Pack of 10
ITIL V3 Guide to Software Asset Management
Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, 'ITIL V3 Guide to Software Asset Management', contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures.
ITIL V3 Guide to Software Asset Management Book
ITIL V3 Small-Scale Implementation
'ITIL V3 Small-Scale Implementation' provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organisations, and how to scale ITIL down for small organisations.
ITIL V3 Small-Scale Implementation Book
Agile Project and Service Management - Delivering IT Services using PRINCE2™, ITIL® and DSDM® Atern®
This publication, 'Agile Project and Service Management - Delivering IT Services using PRINCE2™, ITIL® and DSDM® Atern®', offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Agile Project and Service Management - Delivering IT Services using ITIL, PRINCE2 and DSDM Atern Book
Building an ITIL-based Service Management Department
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management". This publication explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.
Building an ITIL-based Service Management Department Book
Building an ITIL-based Service Management Department PDF
ITIL Lite: A Road Map to Full or Partial ITIL Implementation
'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.
ITIL Lite: A Road Map to Full or Partial ITIL Implementation Book
Release, Control and Validation ITIL V3 Intermediate Capability Handbook
This guide, 'Release, Control and Validation ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.
Release, Control and Validation ITIL V3 Intermediate Capability Handbook - Single Copy
Release, Control and Validation ITIL V3 Intermediate Capability Handbook - Pack of 10
Operational Support and Analysis ITIL V3 Intermediate Capability Handbook
This guide, 'Operational Support and Analysis ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.
Operational Support and Analysis ITIL V3 Intermediate Capability Handbook - Single Copy
Operational Support and Analysis ITIL V3 Intermediate Capability Handbook - Pack of 10
Planning to Implement Service Management
This handbook provides advice and guidance to organisations considering implementing service management.
Planning to Implement Service Management - Hard Copy
Planning to Implement Service Management - PDF
Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.
Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook 
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook - Single Copy
Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook - Pack of 10
Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook - Single Copy
Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook - Pack of 10
