• Toolkit
  • Process Diagrams and
    Templates
  • Self Assessment
    Maturity Model
  • Technical White Papers
  • Ask the Experts
  • Common Implementation Obstacles and Difficulties
  • Questions and Answers Archive
  • eLearning Zone
  • ITIL V3 Glossary
  • Spirit of Best Practice
  • Special Features

Technical White Papers

The following Technical White Papers are available from TSO:

Title	Size	File type
ITIL Version 3: Support for the Growing Importance of Business Service Management	680Kb
Stakeholder Management - An Essential Tool for the Successful Implementation of ITIL	336Kb
Integrating other Frameworks and Methodologies Complementary to ITIL By James Doss	393Kb