"ITIL V3 and ITIL Live are very useful in helping us to take our ITIL processes to the next level. ITIL Live allows us to have a better understanding of ITIL V3 and makes it easy to turn the theory into practice.
Navigating through the ITIL 5 titles to understand and implement Problem Management process would usually takes a few weeks, but with the clear explanation of the process and process models in ITIL Live it didn't take much more than a couple of days. In short, ITIL Live allows us to cut time and costs when implementing ITIL."
A&O Services, Netherlands
"We have started to integrate the ITIL V3 service lifecycle into all the processes within the organization, which has allowed us to prepare for different certifications which in turn has given us a substantial competitive advantage. Now not only is the IT department working with the ITIL framework, but the Commercial, Development and Operations departments are also involved. ITIL Live has been a very useful tool in converting the theory into specific action plans that are easy to communicate to the whole organization. Particularly with reference to Service Strategy, ITIL Live has given us the outline to create an annual planning approach where we included all the Service Strategy concepts. Thanks to ITIL Live, all the execution plans of each department will be aligned with the same Service Strategy vision."
"This a great portal by TSO to ensure that a Best Practice Implementation Aid and Templates can give a quick jumpstart to ITSM Implementations. This is one of the first stepping stones into make the ERP for IT Happen"
Kalyan Kumar B
Independent Service Management Advisor
Global Practice Director - ITSA & ATG
HCL Technologies Limited - Infrastructure Services Division
"The ITIL Live portal has the potential to make a difference in bridging between theory and practice by facilitating service management best practice sharing and providing detailed templates in context of the Service Lifecycle".
Business Solutions Strategist
HP Software + Solutions EMEA
"Anyone who has adapted ITIL in their organization knows that the lion´s share of the effort needed is for creating workable processes, practices and procedures. ITIL Live offers the opportunity to cut the effort drastically by offering up a simple, easily adaptable head start for any size company. No more than ever before with a pressured economic climate, we can save time, money and effort by taking advantage of a great head start."
Sharon Taylor, Aspect Group Inc.
"Ever wondered where to go for all your ITIL questions? Ever wondered how others overcame obstacles when implementing ITIL? Ever wondered where all the templates are? Well look no further, ITIL live has the answers, both now and in the future, this is where the experts huddle, argue and agree, debate and dispute with each other – offline of course. Then the approved, reviewed content is made available to you. Check it out, even the experts use it to cheat!"
President and CEO
Service Management Consultancy (SMCG) Ltd
"The community has never been well served with practical advice and guidance, rather it has always relied on interpretation of the ITIL books from vendors and genuine experience in ‘how to do it’ has been Spartan. The ITIL live community can be different and can be the conduit for those who have used the ITIL guidance in their own organization to achieve efficiency or cost savings to share their knowledge and guidance."
Worldwide Practice Manager
Best Practice Live claims to 'form a bridge between ITIL theory and practice, it puts ITIL V3 into a live learning environment' which I am pleased to say is exactly what it does. I have always felt that there has been a chasm between ITIL theory and practice in terms of both content and availability but now Best Practices Live has addressed this weakness by providing a resource that takes ITIL onto another dimension from the traditional two dimensional theory view to a three dimensional view that incorporates real life knowledge and experience that adds depth, clarity and scope to ITIL. By the way it is not just for ITIL but also for other related Best Practices such as; Sarbanes-Oxley, COBIT and ISO20000
Independent Service Management Advisor
ITIL live provides you with a snapshot of the key points from the new ITIL V3 books in the form of process flow diagrams and practical templates. Using a template allows you to learn and work through process steps that much quicker.
The templates are a useful guide and can be used as starting point for capturing relevant information. You will be able to customise them and stamp your own corporate identity on them. It serves as a source of inspiration for process improvements ideas.
As one who has worked on several ITIL implementation projects, I understand and fully appreciate the effort required in creating new templates to capture relevant information. These templates save you a lot of time. Time you can spend on other more important issues such as continuous service improvements.
"At a time when the whole world seems to be adopting the advice and guidance offered by the ITIL v3 framework, and as the scope of that collateral grows exponentially, ITIL Live provides an information source that helps to add structure and context thus helping both individuals and organisations gain valuable leverage from proven best practice. The breadth and depth of professional experience and expertise, accessible via the website, eliminates the need for anyone to start from first principles. By using the now familiar ITIL philosophy of ‘adopt and adapt’, you are able to select the collateral most appropriate to your specific requirements and get a ‘head start’ in implementing best practice service management techniques."
Phil Montanaro FISM FBCS CITP
Service Delivery Executive with EDS, an HP Company