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    <item>
      <title>ITIL Managing Digital Information Assets White Paper</title>
      <description> This White Paper uses ITIL service management best practices to explain the principles of prov</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/274</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>New Accredited ITIL Examination Institute: Cert: IT</title>
      <description>The APM Group, Official Accreditor of the ITIL Qualification Scheme, has announced that CertâIT, b</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/275</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>Using ITIL at the IRS: A Business Journey Case Study</title>
      <description>Bureau of the Department of the Treasury in the USA, the Internal Revenue Service (IRS), set ou</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/276</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>Taking IT out of the corner, Muller Dairy</title>
      <description>One of the food industry's great success stories, Müller Dairy, implemented ITIL to ensure a h</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/277</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL 2011 gets warm welcome from reviewers</title>
      <description>"A great set of books just got better!"As part of a strict governance process, each of the</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/278</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>Find out about the latest updates in the ITIL eNewsletter</title>
      <description>The 3rd edition of the ITIL eNewsletter introduces the ITIL 2011 Editions and explores the improveme</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/279</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL Summary of Updates</title>
      <description>Get an overview of the updates incorporated into the 2011 editions of the ITIL suite. Read more...</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/280</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL Summary of Updates - Japanese translation</title>
      <description>The ITIL 2011 summary of updates is available in Japanese here...</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/281</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL V3 and BiSL: Sound Guidance for Business IT Alignment</title>
      <description>This White Paper examines the similarities and differences between the Business Information Services</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/282</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL Update FAQs â October 2011</title>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/283</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL Update FAQs â October 2011</title>
      <description>Frequently asked questions regarding the ITIL 2011 editions are answered here...</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/284</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>ITIL Recommended Reading Diagram</title>
      <description>A PDF of the ITIL Recommended Reading Diagram for 2011 is available here...</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/285</link>
      <pubDate>2011-10-21</pubDate>
    </item>
    <item>
      <title>Getting the most out of ITIL</title>
      <description> Getting the most out of ITIL  Most people working in IT today have heard of ITIL</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/270</link>
      <pubDate>2010-12-17</pubDate>
    </item>
    <item>
      <title>Economic crisis can breathe life into ITIL</title>
      <description>Economic crisis can breath life into ITILThe economic crisis is breathing life into the business val</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/271</link>
      <pubDate>2010-12-17</pubDate>
    </item>
    <item>
      <title>NASA turns to ITIL for Stellar Service Management</title>
      <description>NASA turns to ITIL for Stellar Service Management Industry-leading publisher The Stationery Off</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/272</link>
      <pubDate>2010-12-17</pubDate>
    </item>
    <item>
      <title>New Management of Value Guidance From TSO and Examination From APM Group Will Help Organizations Do More With Less</title>
      <description>New Management of Value Guidance From TSO and Examination From APM Group Will Help Organizations Do </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/268</link>
      <pubDate>2010-11-25</pubDate>
    </item>
    <item>
      <title>itSMF UK announces appointment of Ben Clacy as new Chief Executive</title>
      <description>itSMF UK announces appointment of Ben Clacy as new Chief ExecutiveitSMF UK has announced the appoint</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/269</link>
      <pubDate>2010-11-25</pubDate>
    </item>
    <item>
      <title>APMG Launches India Operations</title>
      <description>APMG Launches India Operations **APMG  the specialist provider of Project, Programme, Po</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/267</link>
      <pubDate>2010-11-12</pubDate>
    </item>
    <item>
      <title>Service-now.com Helps Centrica Achieve itSMF UK Project of the Year Finalist Status</title>
      <description>itSMF UK honours Centrica for a comprehensive, single-phase enterprise ITSM implementationService-no</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/266</link>
      <pubDate>2010-11-11</pubDate>
    </item>
    <item>
      <title>Pink Elephant Launches "Resource As A Service" in the UK</title>
      <description>Pink Elephant Launches "Resource As A Service" in the UKFollowing a period of sustained gr</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/264</link>
      <pubDate>2010-09-16</pubDate>
    </item>
    <item>
      <title>NASA turns to ITIL for Stellar Service Management</title>
      <description>NASA turns to ITIL for Stellar Service ManagementIndustry-leading publisher The Stationery Office (T</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/263</link>
      <pubDate>2010-08-20</pubDate>
    </item>
    <item>
      <title>Pink Elephant announced as the prestigious Platinum Sponsor at the itSMF UK Conference</title>
      <description>Pink Elephant announced as the prestigious Platinum Sponsor at the itSMF UK Conference The itSMF UK </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/262</link>
      <pubDate>2010-07-27</pubDate>
    </item>
    <item>
      <title>APMG-International Celebrates Official Launch of Kuala Lumpur Office</title>
      <description>APMG-International Celebrates Official Launch of Kuala Lumpur OfficeAPMG-International is delighted </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/260</link>
      <pubDate>2010-07-26</pubDate>
    </item>
    <item>
      <title>Economic crisis can breath life into ITIL</title>
      <description>Economic crisis can breath life into ITILThe economic crisis is breathing life into the business val</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/261</link>
      <pubDate>2010-07-26</pubDate>
    </item>
    <item>
      <title>Getting the most out of ITIL</title>
      <description>Getting the most out of ITIL Most people working in IT today have heard of ITIL, the IT In</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/259</link>
      <pubDate>2010-07-21</pubDate>
    </item>
    <item>
      <title>ITIL Software Scheme Criteria Published</title>
      <description>The APM Group, the Official Accreditor for the ITIL Software Scheme, has published the criteria that</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/257</link>
      <pubDate>2010-07-09</pubDate>
    </item>
    <item>
      <title>Pink Elephant announced as the prestigious Platinum Sponsor at the itSMF UK Conference</title>
      <description>Pink Elephant announced as the prestigious Platinum Sponsor at the itSMF UK ConferenceThe itSMF UK i</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/256</link>
      <pubDate>2010-07-06</pubDate>
    </item>
    <item>
      <title>How to select an ITIL monitoring tool</title>
      <description>How to select an ITIL monitoring toolInfrastructure Technology Infrastructure Library (ITIL) promise</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/255</link>
      <pubDate>2010-06-25</pubDate>
    </item>
    <item>
      <title>ITpreneurs</title>
      <description>ITpreneurs ITIL Expert Program - Achieve ITIL Expert,Effectively and Efficiently The ITIL Expert Lev</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/254</link>
      <pubDate>2010-06-21</pubDate>
    </item>
    <item>
      <title>ITIL: Enabling NASA</title>
      <description>ITIL: Enabling NASA's Best Practices in IT Service Management and DeliveryThe Information Technolog</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/253</link>
      <pubDate>2010-06-10</pubDate>
    </item>
    <item>
      <title>TSO Backs Project to Promote ITIL in China</title>
      <description>TSO Backs Project to Promote ITIL in China Industry-leading publisher The Stationery Office (TSO) (h</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/252</link>
      <pubDate>2010-06-03</pubDate>
    </item>
    <item>
      <title>ITIL Expert: Performance and Career Booster or Myth</title>
      <description>ITIL Expert: Performance and Career Booster or MythITpreneurs, the global leader in IT Service Manag</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/246</link>
      <pubDate>2010-05-26</pubDate>
    </item>
    <item>
      <title>United Kingdom: Ten Top Challenges For CIOs In 2010 - Tough Growth, Tough Decisions</title>
      <description>United Kingdom: Ten Top Challenges For CIOs In 2010 - Tough Growth, Tough Decisions In 2009 we focus</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/245</link>
      <pubDate>2010-05-21</pubDate>
    </item>
    <item>
      <title>How Small and Midsize Businesses Can Maximize ITIL Advantages</title>
      <description>How Small and Midsize Businesses Can Maximize ITIL AdvantagesThe Information Technology Infrastructu</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/241</link>
      <pubDate>2010-04-23</pubDate>
    </item>
    <item>
      <title>The strength of a common language</title>
      <description>The strength of a common languageBusiness is work enough without adding unnecessary tasks into the m</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/240</link>
      <pubDate>2010-04-21</pubDate>
    </item>
    <item>
      <title>The Information Technology Infrastructure Library (ITIL)</title>
      <description>The Information Technology Infrastructure Library (ITIL)The Information Technology Infrastructure Li</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/239</link>
      <pubDate>2010-04-20</pubDate>
    </item>
    <item>
      <title>ITIL Expert Level Gives You Wings</title>
      <description>ITIL Expert Level Gives You WingsRotterdam, Netherlands ITpreneurs has completed an extensiv</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/238</link>
      <pubDate>2010-04-14</pubDate>
    </item>
    <item>
      <title>Why Do Businesses Invest in ITIL Training?</title>
      <description>Why Do Businesses Invest in ITIL Training?The Information Technology Infrastructure Library, more co</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/236</link>
      <pubDate>2010-04-06</pubDate>
    </item>
    <item>
      <title>ITIL Incidents when a Defect is Involved</title>
      <description>ITIL Incidents when a Defect is InvolvedITIL does not use the term 'defect' but it does </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/235</link>
      <pubDate>2010-03-26</pubDate>
    </item>
    <item>
      <title>itSMF Canada Announces Dates for This Years Professional Development Days Road Show</title>
      <description>itSMF Canada Announces Dates for This Year's 'Professional Development Days' Road </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/232</link>
      <pubDate>2010-03-24</pubDate>
    </item>
    <item>
      <title>Web-Based Software extends cloud deployment options.</title>
      <description>Web-Based Software extends cloud deployment options.Web-based ITIL 3 Service Management Platform ena</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/231</link>
      <pubDate>2010-03-15</pubDate>
    </item>
    <item>
      <title>Certifications That Can Boost Your Salary</title>
      <description>Certifications That Can Boost Your SalaryIt depends where you put your efforts. A recent survey of t</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/229</link>
      <pubDate>2010-03-11</pubDate>
    </item>
    <item>
      <title>Best Practice Insights: Focus on ITIL Service Operation</title>
      <description>Best Practice Insights: Focus on ITIL Service OperationMeet ITIL objectives for service operation an</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/230</link>
      <pubDate>2010-03-11</pubDate>
    </item>
    <item>
      <title>itSMF Gulf and BCS ME joint symposium to outline optimized enterprise service catalogue development</title>
      <description>itSMF Gulf and BCS ME joint symposium to outline optimized enterprise service catalogue developmentI</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/228</link>
      <pubDate>2010-03-03</pubDate>
    </item>
    <item>
      <title>Recession shifts IT service management into fast lane</title>
      <description>Recession shifts IT service management into fast laneWhile the recession has prompted many companies</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/227</link>
      <pubDate>2010-03-01</pubDate>
    </item>
    <item>
      <title>How IT gap analysis can be the first step to ITIL success</title>
      <description>How IT gap analysis can be the first step to ITIL successVirtually everyone managing IT today has he</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/226</link>
      <pubDate>2010-02-25</pubDate>
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    <item>
      <title>Webinar Feb. 24: Leveraging Service Portfolio Management to Align IT With the Mission</title>
      <description>Webinar Feb. 24: Leveraging Service Portfolio Management to Align IT With the MissionThe next SIGNAL</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/224</link>
      <pubDate>2010-02-23</pubDate>
    </item>
    <item>
      <title>Seven ways ITIL can help you in an economic downturn</title>
      <description>Seven ways ITIL can help you in an economic downturnIT Infrastructure Library® (ITIL®) best </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/223</link>
      <pubDate>2010-02-17</pubDate>
    </item>
    <item>
      <title>New this spring: ITIL Foundation v3 Certificate</title>
      <description>New this spring: ITIL Foundation v3 CertificateThe ITIL Foundation v3 Certificate is a mark of disti</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/222</link>
      <pubDate>2010-02-15</pubDate>
    </item>
    <item>
      <title>From Information Technology Infrastructure Library (ITIL) V2 To V3 Where To Start?</title>
      <description>From Information Technology Infrastructure Library (ITIL) V2 To V3- Where To Start?The Inform</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/221</link>
      <pubDate>2010-02-10</pubDate>
    </item>
    <item>
      <title>Using ITIL v3 service transition lifecycle to bring IT services into production</title>
      <description>Using ITIL v3 service transition lifecycle to bring IT services into productionIT groups often strug</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/219</link>
      <pubDate>2010-02-05</pubDate>
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      <title>CFP - UKSMA Conference LONDON UK Oct 10</title>
      <description>CFP - UKSMA Conference LONDON UK Oct 10The conference affords the opportunity to share experiences, </description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/217</link>
      <pubDate>2010-01-26</pubDate>
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    <item>
      <title>ITIL Training v3 Foundation for PMP PDUs Now Available from Project Management Training Online</title>
      <description>'ITIL Training' v3 Foundation for PMP PDUs Now Available from Project Management Trainin</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/218</link>
      <pubDate>2010-01-26</pubDate>
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    <item>
      <title>ITIL and PMBOK</title>
      <description>ITIL and PMBOK ITIL V3 and PMBOK Project Management are both best practices that fall under the larg</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/215</link>
      <pubDate>2010-01-25</pubDate>
    </item>
    <item>
      <title>BMC Software Reshapes Enterprise IT Service Management with Launch of Remedy ITSM On Demand</title>
      <description>BMC Software Reshapes Enterprise IT Service Management with Launch of Remedy ITSM On DemandThe BMC R</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/216</link>
      <pubDate>2010-01-25</pubDate>
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    <item>
      <title>BMC Launches Remedy ITSM On Demand</title>
      <description>BMC Launches Remedy ITSM On DemandBMC Software is making its Remedy IT Service Management (ITSM) Sui</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/214</link>
      <pubDate>2010-01-20</pubDate>
    </item>
    <item>
      <title>ITIL 101: Understanding the Basics</title>
      <description>ITIL 101: Understanding the BasicsIn the world of IT management, ITIL is the buzzword being heard ar</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/211</link>
      <pubDate>2010-01-18</pubDate>
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      <title>itSMF Gulf endorses the 1st Annual Pink Elephant IT Service Management Conference</title>
      <description>itSMF Gulf endorses the 1st Annual Pink Elephant IT Service Management ConferenceThe Information Tec</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/213</link>
      <pubDate>2010-01-18</pubDate>
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    <item>
      <title>ILX Group plc exhibiting at the Learning Technologies Show, UK</title>
      <description>ILX Group plc exhibiting at the Learning Technologies Show, UK..Disseminating and promoting best pra</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/210</link>
      <pubDate>2010-01-14</pubDate>
    </item>
    <item>
      <title>Developing And Implementing Itil In A Company</title>
      <description>Developing And Implementing Itil In A CompanyInformation Technology Infrastructure Library is a must</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/209</link>
      <pubDate>2010-01-12</pubDate>
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    <item>
      <title>University of Aberdeen counts on ITIL</title>
      <description>University of Aberdeen counts on ITILThe University of Aberdeen has improved service to its 17,000 s</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/208</link>
      <pubDate>2010-01-06</pubDate>
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    <item>
      <title>itSMF UK Conference 2009</title>
      <description>itSMF UK Conference 2009 This year's itSMF UK Conference was a great success despite the curre</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/207</link>
      <pubDate>2009-12-22</pubDate>
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    <item>
      <title>2010: The year ahead for IO pros</title>
      <description>2010: The year ahead for IO prosFor Infrastructure and Operations (IO) Professionals, 2010 will be a</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/206</link>
      <pubDate>2009-12-18</pubDate>
    </item>
    <item>
      <title>Airwave launches Academy to help emergency services improve effectiveness of mission-critical communications</title>
      <description>Airwave launches Academy to help emergency services improve effectiveness of mission-critical commun</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/205</link>
      <pubDate>2009-12-17</pubDate>
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    <item>
      <title>North Lanarkshire Council awards Â£6.5 million contract to Northgate</title>
      <description>North Lanarkshire Council awards £6.5 million contract to Northgate Contract will help council</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/204</link>
      <pubDate>2009-12-16</pubDate>
    </item>
    <item>
      <title>Numara Software and Pink Elephant Share Critical Steps for Easing and Expediting ITIL Implementations to Drive Down Service Cost</title>
      <description>Numara Software and Pink Elephant Share Critical Steps for Easing and Expediting ITIL Implementation</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/202</link>
      <pubDate>2009-12-11</pubDate>
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    <item>
      <title>Best Practices: Application Performance Management - Overview</title>
      <description>Best Practices: Application Performance Management - OverviewThis series of best practice pape</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/203</link>
      <pubDate>2009-12-11</pubDate>
    </item>
    <item>
      <title>GWI Software Announces the Release of Its Latest IT Service Management Solution, iSupport(R) 9.0</title>
      <description>GWI Software Announces the Release of Its Latest IT Service Management Solution, iSupport(R) 9.0Exci</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/201</link>
      <pubDate>2009-12-10</pubDate>
    </item>
    <item>
      <title>TSO appoints mentors for ITIL update</title>
      <description>TSO appoints mentors for ITIL® updateThe update to the IT Infrastructure Library (ITIL) Ver</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/199</link>
      <pubDate>2009-12-09</pubDate>
    </item>
    <item>
      <title>Get To Know About ITIL Certificaton Ex0-101 Exam</title>
      <description>Get To Know About ITIL Certificaton Ex0-101 Exam'ITIL Foundation v.3' certification</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/196</link>
      <pubDate>2009-12-07</pubDate>
    </item>
    <item>
      <title>Your Business Needs Change Management Software</title>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/197</link>
      <pubDate>2009-12-07</pubDate>
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    <item>
      <title>Your Business Needs Change Management Software</title>
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      <pubDate>2009-12-07</pubDate>
    </item>
    <item>
      <title>ITIL Qualifications Explained</title>
      <description>ITIL Qualifications ExplainedITIL certification is for individuals and it signifies different levels</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/194</link>
      <pubDate>2009-12-03</pubDate>
    </item>
    <item>
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      <description>Steps and Tips for implementing ITIL Problem ManagementITIL defines an 'event' as any unpl</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/195</link>
      <pubDate>2009-12-03</pubDate>
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    <item>
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      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/192</link>
      <pubDate>2009-12-02</pubDate>
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    <item>
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      <pubDate>2009-12-02</pubDate>
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    <item>
      <title>Axios Draws In 1000 People For Exclusive Service Catalog Webcast</title>
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      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/190</link>
      <pubDate>2009-12-01</pubDate>
    </item>
    <item>
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      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/189</link>
      <pubDate>2009-11-27</pubDate>
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    <item>
      <title>Overcoming IT Blindness</title>
      <description>Overcoming IT BlindnessOne of the great things about virtualization is that it introduces a layer of</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/188</link>
      <pubDate>2009-11-26</pubDate>
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    <item>
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      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/185</link>
      <pubDate>2009-11-24</pubDate>
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    <item>
      <title>LiveTime releases new SaaS based ITIL 3 Service Management and Help Desk</title>
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      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/184</link>
      <pubDate>2009-11-23</pubDate>
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      <pubDate>2009-11-20</pubDate>
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    <item>
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      <description>50% of Large Organizations are Struggling with Business and IT Alignment, Claims Global Survey fro</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/183</link>
      <pubDate>2009-11-20</pubDate>
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    <item>
      <title>Best Management Practice to sponsor and visit itSMF Germany</title>
      <description>Best Management Practice to sponsor and visit 'itSMF Germany' Best Management Practice wi</description>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/180</link>
      <pubDate>2009-11-19</pubDate>
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    <item>
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      <pubDate>2009-11-19</pubDate>
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    <item>
      <title>Enlighta's ITIL on-Demand Suite Consolidates IT Processes and Legacy Tools for Global Services Delivery</title>
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      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/178</link>
      <pubDate>2009-11-18</pubDate>
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      <title>LiveTime Software Releases LiveTime Version 6.0</title>
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      <pubDate>2009-11-17</pubDate>
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      <title>Pink Elephant announce seminar: Integrating IT Service Management with Project Management</title>
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      <pubDate>2009-11-13</pubDate>
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      <pubDate>2009-11-10</pubDate>
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    <item>
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      <pubDate>2009-11-06</pubDate>
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      <title>G2G3 ups its game with its new, no cost, ITIL Foundation courseware</title>
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      <pubDate>2009-11-05</pubDate>
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      <title>Show Me the Money: How life in the ITIL fast lane can deliver success</title>
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      <pubDate>2009-11-04</pubDate>
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      <title>Understanding ITIL service portfolio management</title>
      <link>http://www.bestpracticelive.com/tsobpllive/t/detailsnews-current/161</link>
      <pubDate>2009-10-30</pubDate>
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