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ITIL Live: delivered by experts
2008-11-04
ITIL Live pulls together a winning combination of experience and expertise to create an unmatched resource. It's a multi-authored site with contributions and input from the original ITIL authoring team as well as other key stakeholders from around the globe involved in Service Management.
Authors Candace Tarin and Sharon Taylor both built up extensive ITSM experience through their involvement with Aspect Group Inc (AGI), a North American company providing IT Service Management products and services to global clients for over 15 years. AGI provides its services to most major ITSM vendors in the industry and helps shape the future of Service Management around the world every day.
Author Bidemi is an experienced Service Management Professional with over 10 years significant strategic and practical operational experience in strategy development, implementation, and maturing of IT and ITIL Service Management capabilities.
ITIL Live's Content Review Group is a key driver for continuing development and international success. Solidly grounded in ITSM, the group combines wide-ranging experience, specific expertise in all key areas and the highest levels of professionalism. Members have truly international experience in Europe, Asia and North America, ensuring content is both tailored to international markets and draws on the broadest and best global experience.
Content review is central to the ongoing success of every best practice guidance. It ensures that the content is updated to represent best practice at any given time; that it is accessible and stays true to stated aims; and that all user groups are reflected and have a say in the ongoing evolution of the content. ITIL Live is published and managed by TSO, a world leader in managing and handling best practice guidance. TSO has an unrivalled track record in coordinating the input from experts to ensure that you, the user, enjoys the greatest possible benefits. Find out more about authors and all professionals involved in content review.
