News
Arco's 1,500 staff in the UK experience improvements in IT service
2009-10-29
Arco’s 1,500 staff in the UK experience improvements in IT service delivery with Hornbill’s Supportworks ITSM
Self-service reduces calls to the service desk and provides staff in India with
access to services and information
Arco, the UK’s leading supplier of safety clothing and equipment, has recently selected Hornbill’s Supportworks ITSM to provide support to over 1,500 staff using IT systems across its 46 locations. Since implementing Supportworks ITSM, customer satisfaction ratings for IT service delivery have gone up from ‘Average’ to ‘Good’ as a result of adopting ITIL best practice in its processes and meeting its agreed Service Level Agreements.
