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ITIL Live: how it works for you
2008-11-04
ITIL Live: how it works for you
For the first time, ITIL Live gives you the opportunity to see at a glance not just how the Lifecycle works, but who should be involved and what they need to do.
Features include:
- Content authored by experts
- Drill-down capability
- Access via multiple routes
- Clear colour coding
- Growing, updated Knowledge Base
- Downloadable, bespokeable templates.
The website brings together Lifecycle phases, processes and roles, while its unique structure offers multiple access points allowing you to drill down to your preferred level of detail. It provides you with an invaluable range of information; from the big picture right through to practical implementation of the framework and the most current information available.
Up-to-date know-how
ITIL Live’s Knowledge Base f Built from practical know-how and guidance on specific processes, it allows users to implement elements of the framework quickly and effectively.
Functional, flexible and easily applied to a wide range of needs, the Knowledge Base is updated by a team of industry specialists ensuring that users have access to the most current, proven best practice.
Access points
You choose where to enter ITIL Live – and then where to go.
Processes: Offering a process-based perspective, ITIL Live presents the five core stages of the ITIL Lifecycle: Service Design, Service Strategy, Service Transition, Service Operation and Continual Service Improvement. Each stage is then broken down into its core generic processes.
Main Practice Elements: The Main Practice Elements (MPEs) focus on how to apply customised processes to the overarching aims of service management in the real world. In short, this is where you find out how to turn ‘whats’ into ‘hows’.
For each Lifecycle Stage, you can drill down to find out about the supporting processes, related roles and plenty of other information. This allows users to find out, at a glance, not only how the process works but also how the associated tasks work, who needs to be involved, what they should do and how they can be best supported.
Roles: This route provides users with a breakdown of all IT Service Management roles and where they fit into the ITIL lifecycle. In development is a further capability which will allow you to search the Service Models for tasks specific to various roles.
Principles: All the key principles are fully described, defining the key concepts that underpin each of the lifecycle stages.
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