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Understanding ITIL service portfolio management

2009-10-30

Understanding ITIL service portfolio management

IT executives and their teams need a comprehensive and accurate view of IT services. A service catalogue includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfil it. This paper describes the IT Infrastructure Library® (ITIL®) Version 3 (V3) approach to service portfolio management and examines the various components, such as the service catalogue.