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Why you should take an holistic approach to ITIL

2009-11-06

Why you should take an holistic approach to ITIL

Achieve closer business alignment; improve service support and increase business transparency and visibility
Instead of cobbling together separate point solutions for service support management, successful organisations take a holistic and unified approach. In essence,a tightly integrated solution set appears to the service support organisation as a single, unified service support solution. This provides role-based service support functionality that orchestrates and captures activity from a broad set of users - from outsourced service desk operators, to Level 4 technical specialists in IT operations, to business end users.

www.cio.co.uk/whitepapers/120571/why-you-should-take-an-holistic-approach-to-itil/