News

Supportworks ITSM helps Comet

2009-11-20

Supportworks ITSM helps Comet's IT department benefit from dramatic efficiency gains Innovative common sense approach to ITIL enhances reputation of IT department

Comet, the leading specialist electrical retailer with 250 stores throughout the UK, has dramatically improved IT service provision to 10,000 employees with Hornbill’s Supportworks ITSM. Since implementation, visibility and trend analysis of calls has enabled the IT Service Desk to reduce call volumes by 40% through more efficient working practice. The IT department uses Supportworks ITSM for Incident Management, Problem Management and is about to go live with Change Management. In addition, the HR department is also using the solution to manage enquiries from employees.

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