News
ITIl Live Content Updated
2008-12-04
New content added to ITIL Live!
The following content has been added to ITIL Live:
Roles:
Service Strategy Lifecycle Stage
- Product Manager
Service Operation Lifecycle Stage
- Technical Operator
Service Transition Lifecycle Stage
- Configuration Administrator/ Librarian
- Build and Test Environment Manager
- Planning and Support
- The Service Asset Manager
- CMS/Tools Administor
- Change Advisory Board
- Deployment
Service Design Lifecycle Stage
- IT Service Continuity Manager
Processes
Continual Service Improvement Lifecycle Stage
- Service Measurment process description information updated
Service Strategy Lifecycle Stage
- Demand Management process description information updated
- Financial Management process description information updated and new KPIs added
- Strategy Generation process description information updated
Service Operation Lifecycle Stage
- Access Management process description information updated and new KPIs added
- Event Management process description information updated and new KPIs added
- Incident Management process description information updated and new KPIs added
- Problem Management process description information updated and new KPIs added
- Request Fulfillment process description information updated and new KPIs added
Service Transition Lifecycle Stage
- Change Management process description information updated
- Release And Deployment Management process description information updated
- Service Asset And Configuration Management process description information updated
- Service Validation And Testing process description information updated
- Transition Planning And Support process description information updated
Service Design Lifecycle Stage
- Availability Management process description information updated
- Information Security Management process description information updated
- IT Service Continuity Management process description information updated
- Service Catalogue Management process description information updated
- Service Level Management process description information updated
- Supplier Management process description information updated
