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Using ITIL v3 service transition lifecycle to bring IT services into production

2010-02-05

Using ITIL v3 service transition lifecycle to bring IT services into production

IT groups often struggle to manage the introduction of systems into production. Challenges they face include planning for releases into production, preparing the business and IT, creating and executing test plans, and so on. The better this is done, the fewer issues there will be once these systems go live. What many IT organizations do not realize is that 78-80% of availability incidents stem from human error and many would never have entered production had better controls and processes been in place.

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