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How IT gap analysis can be the first step to ITIL success

2010-02-25

How IT gap analysis can be the first step to ITIL success

Virtually everyone managing IT today has heard of the IT Infrastructure Library (ITIL), but not everyone knows how to use it. Very often the first question IT executives ask is "where do I start?" because IT service delivery bottlenecks are not always clear, and it's easy to get bogged down in ITIL's complex process descriptions and functional explanations.

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