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Recession shifts IT service management into fast lane

2010-03-01

Recession shifts IT service management into fast lane

While the recession has prompted many companies to put IT projects on hold, MasterCard moved ahead with plans to create an IT service management program aimed at improving service delivery and cutting costs.

The large IT operation at MasterCard, which processes 22 billion transactions a year, includes individual groups managing data in multiple business units. Those departmental IT operations had developed their own processes for handling such things as IT incidents and software changes.

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