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    Best Practice Insights: Focus on ITIL Service Operation

    2010-03-11

    Best Practice Insights: Focus on ITIL Service Operation

    Meet ITIL objectives for service operation and manage IT from a business perspective
    This Service Operation E-book offers guidance on keeping your customers satisfied despite day-to-day challenges in service delivery. By following ITIL practices, and deploying the technology to support them, you can deliver services at the level your customers have come to expect, in a reliable, consistent manner.

    http://www.cio.co.uk/whitepapers/3214747/best-practice-insights-focus-on-itil-service-operation/?otc=40





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