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Best Practice Insights: Focus on ITIL Service Operation
2010-03-11
Best Practice Insights: Focus on ITIL Service Operation
Meet ITIL objectives for service operation and manage IT from a business perspective
This Service Operation E-book offers guidance on keeping your customers satisfied despite day-to-day challenges in service delivery. By following ITIL practices, and deploying the technology to support them, you can deliver services at the level your customers have come to expect, in a reliable, consistent manner.
