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The Information Technology Infrastructure Library (ITIL)

2010-04-20

The Information Technology Infrastructure Library (ITIL)

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
ITIL is a series of comprehensive, consistent publications that are used to aid the establishment of a quality ITSM framework within an organization, aligned with the international standard, namely, ISO/IEC 20000. The ITIL philosophy has evolved and is globally recognized as the foundation of IT Service Management best practices, supported by a professional qualification 

http://blogs.siliconindia.com/MukeshMahin/The_Information_Technology_Infrastructure_Library_ITIL-bid-M5fVg7DI99322660.html