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The strength of a common language

2010-04-21

The strength of a common language

Business is work enough without adding unnecessary tasks into the mix. So, outsource service providers will more often than not make a feature of their language capabilities and you really wouldn't think of outsourcing any customer facing process to a provider who could not speak the language of your customers. Even in the back office, you would rarely outsource to a provider who didn't speak the language used by the majority of your home office staff. And it should be the same with IT because IT is as important as language to any business process.  But, there are a number of IT systems and solutions and, at first sight, they all seem pretty diverse, literally speaking different languages, which is often a worry when outsourcing a process - 'what if our IT systems are different; will they be unable to talk to each other?'

http://www.outsourcemagazine.co.uk/index.php?page=article&article=1380