News
ITIL Live: Reviewed by Experts
2009-02-10
Content review is central to the ongoing success of all best practice guidance. It ensures that the content is updated to represent best practice at any given time; that it is accessible and stays true to stated aims; and that all user groups are reflected and have a say in the ongoing evolution of the content.
ITIL Live pulls together a winning combination of experience and expertise to create an unmatched resource. Not only is it a multi-authored site with contributions from Sharon Taylor, lead architect of ITIL V3, its content review group is world class too.
The group is a key driver for ITIL Live’s continuing development and international success. Solidly grounded in ITSM, it combines wide-ranging experience, specific expertise in all key areas and the highest levels of professionalism. Members have international experience in Europe, Asia and North America, ensuring content is both tailored to international markets and draws on the broadest and best global experience.
“Ever wondered where to go for all your ITIL questions? Ever wondered how others overcame obstacles when implementing ITIL? Ever wondered where all the templates are? Well look no further, ITIL Live has the answers, both now and in the future, this is where the experts huddle, argue and agree, debate and dispute with each other – offline of course. Then the approved, reviewed content is made available to you. Check it out, even the experts use it to cheat!”
Ken Turbitt
President and CEO
Service Management Consultancy (SMCG) Ltd
"At a time when the whole world seems to be adopting the advice and guidance offered by the ITIL V3 framework, and as the scope of that collateral grows exponentially, ITIL Live provides an information source that helps to add structure and context thus helping both individuals and organizations gain valuable leverage from proven best practice. The breadth and depth of professional experience and expertise, accessible via the website, eliminates the need for anyone to start from first principles. By using the now familiar ITIL philosophy of ‘adopt and adapt’, you are able to select the collateral most appropriate to your specific requirements and get a ‘head start’ in implementing best practice service management techniques."
Phil Montanaro FISM FBCS CITP
Service Delivery Executive with EDS, an HP Company
“I have always felt that there has been a chasm between ITIL theory and practice in terms of both content and availability, but now Best Practice Live has addressed this weakness by providing a resource that takes ITIL onto another dimension from the traditional two dimensional theory view to a three dimensional view that incorporates real life knowledge and experience that adds depth, clarity and scope to ITIL.”
Malcolm Fry
Independent Service Management Advisor
“The community has never been well served with practical advice and guidance, rather it has always relied on interpretation of the ITIL books from vendors and genuine experience in ‘how to do it’ has been Spartan. The ITIL Live community can be different and can be the conduit for those who have used the ITIL guidance in their own organization to achieve efficiency or cost savings to share their knowledge and guidance.”
Brian Johnson
Worldwide Practice Manager
Computer Associates
"The ITIL Live portal has the potential to make a difference in bridging between theory and practice by facilitating service management best practice sharing and providing detailed templates in context of the Service Lifecycle".
Jeroen Bronkhorst
Business Solutions Strategist
HP Software + Solutions EMEA
With the Content Review Group representing industry experts from all stakeholder groups across the world, you can be confident that ITIL Live will remain not just fit for purpose, but best for purpose. Find out more about the Content Review Group and the authors of ITIL Live.
If you would like to become part of ITIL Live’s Content Review Group, please email BPLContent@tso.co.uk
