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How to Move Beyond the CMDB in ITIL Version 3

2009-02-16

How to Move Beyond the CMDB in ITIL Version 3

"Too much data and not enough information" has been something heard repeatedly, as IT service providers struggle to make sense out of disparate data that exist in the IT universe.ITIL Version 3 introduces a Service Knowledge Management System whose goal is to provide meaningful information, knowledge and wisdom. External link