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The ITIL Live Self Assessment Maturity Model

2009-05-19

The ITIL Live Self Assessment Maturity Model

ITIL Live is offering its subscribers the opportunity to conduct their own assessment of implementation maturity based on their processes. To help organizations achieve quick results with relatively little effort, the method has been kept deliberately straightforward.

ITIL Live’s self-assessment process is based on five levels of maturity, with clear guidance on the criteria to look for at each level of the ITIL V3 processes. Though the primary focus is on the ITIL processes, the assessment criteria also examines how well the roles, functions, support tools and infrastructure are supporting these processes.

Key to success is the all-important guidebook, as it helps ensure that data is accurately and consistently gathered and that the scoring system is fairly applied. In addition, the clear guidance means the methods used for data gathering and scoring are repeatable and can be used for comparison and measuring progress. To make the guidance even more robust, a simple spreadsheet is provided for recording data and calculating the assessment score.

This is a self-assessment method and does not seek to replace more comprehensive, independent methods offered by consultancies, for example. However, it will be an invaluable asset for organizations that cannot afford to purchase more complex independent assessments, or those that are at a relatively early stage of ITIL awareness and want to establish a starting baseline.

The ITIL Live Self Assessment Maturity Model has been developed by a member of the original ITIL V3 authoring team. Subscribers can access the Self Assessment Maturity Model here.