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Coming Soon...
- A Mock Foundation Exam - 40 sample practice questions and answers to enable you and your department to prepare for the foundation exam.
- 23 additional sample foundation questions and answers to practice with before taking the mock exam to reinforce your learning and to target areas of weakness in your understanding of ITIL
- Common Implementation Obstacles and Difficulties - a page of frequently hit upon problems with solutions as to how these problems can be circumvented.
- Real Working Examples of Essential Documentation - sample Service Level Agreements and other vital documents that are currently in use by other organisations.
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