White Papers
Knowledge Base White Papers
Knowledge Base White Papers are freely available for all to view. If you are interested in submitting a white paper (which will be posted on the site in its original branding) to this section of Best Practice Live please email the Best Practice Live Knowledge Base Editor at BPL@tso.co.uk
Toolkit Technical White Papers
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White Papers
OGC's Alignment White Paper
Date: 2009-06-01ITIL V3 and ISO/IEC 20000
This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.
