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OGC Mandate for Change: Project Requirements for an Update to the ITIL Core Publications
Date: 2009-09-10OGC Mandate for Change: Project Requirements for an Update to the ITIL® Core Publications
Whitepaper content:
ITIL underwent a major refresh in 2005 and V3 was published in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases. This document scopes the changes to be included in the next release, i.e. the next edition of ITIL. Link to PDF
