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White Papers
Integrating Six Sigma and ITIL for a Continual Service Improvement
Date: 2009-09-10Integrating Six Sigma and ITIL for a Continual Service Improvement
Whitepaper content:
Jack Probst and Gary Case of Pink Elephant review some basic ITIL principles, discuss how those principles apply to Six Sigma, and how Six Sigma can practically be applied to Continual Service Improvement efforts. They also offer some practical tips for applying Six Sigma to improve ITIL processes and services in general. Link to PDF
